Allslots Not Working: Pending Withdrawals, Phone Loading, KYC and Missing Deposits

Your withdrawal shows as pending with no change for far longer than you expected, and the most common cause is that identity checks or a payment review are still open on the account. Several everyday problems on Allslots share that pattern: something waits on a step that the screen never explains.

Withdrawals stuck in pending status

The player sees a withdrawal request listed as pending while the balance stays unchanged, and the request does not move forward on its own.

• Identity verification was never completed, so the payout sits on hold.
• A payment method in the account has not been confirmed as belonging to the player.
• Bonus funds are attached to the balance and their play conditions are not yet met.
• The same request was submitted more than once, so a duplicate holds the queue.
• The account is under a routine security review after a change of details.

1. Open your account history and write down the exact status of the withdrawal request.
2. Check that your profile details match the documents you sent.
3. Finish any identity step that still shows as incomplete.
4. Confirm each payment method on the account is one you personally own.
5. Review whether active bonus funds are mixed into the balance you asked to withdraw.
6. Withdraw only the part of the balance that came from your own deposits when a bonus is active.
7. Cancel any duplicate request so only one payout stays in the queue.
8. Keep the account logged out on other devices while the request is open.
9. Do not submit a fresh request every time you check the status.
10. Complete any security step the account asks for before the payout moves on.
11. Make sure your contact details are current so a request for documents reaches you.
12. Wait for the pending status to change before you contact anyone.
13. Photograph documents straight and fully in frame if you need to resend them.
14. Keep the confirmed withdrawal amount in mind so you notice any mismatch.
15. Use one payment method for both deposits and withdrawals where you can.
16. Contact support with the request reference if the status has not moved and every check above is complete.

Games that fail to load in a phone browser

The page opens but a game stays on a blank screen or never finishes loading on the phone.

• A weak or unstable mobile connection interrupts the game files.
• An outdated browser version cannot run the game.
• Cached data from an earlier session clashes with the current page.
• A pop-up blocker stops the game window from opening.
• Too many tabs or background apps are using the phone’s memory.

1. Reload the page once and watch whether the loading bar moves at all.
2. Switch from mobile data to Wi-Fi, or the other way round, and try again.
3. Open the site in a fresh private browsing window.
4. Clear the browser cache and cookies if the private window also fails.
5. Update the browser to its latest version.
6. Allow pop-ups for the site in the browser settings.
7. Close other tabs and background apps to free memory.
8. Turn the phone off and on, then reopen the browser.
9. Try a different browser as a comparison test.
10. Open a simple page on the site first, then the game, to see if the fault is game-specific.
11. Note whether one game fails or every game does, since that narrows the cause.
12. Keep the phone’s operating system updated.
13. Disable any content blocker or battery saver that acts on the browser.
14. Test on another phone or a computer to see whether the fault follows the device.
15. Return to the page only after the connection is stable.
16. Contact support with the game name, the browser and the exact message on screen if the game still fails after all of this.

Identity checks that stall or reject documents

You upload documents and either the review stays open or a rejection message names a problem you cannot see. The https://allslots.it.com verification queue only clears when each document is readable and matches the account holder.

• A photo is blurred, cropped or has a glare across the text.
• The name or address on the document differs from the one in the profile.
• An expired document was submitted.
• Only one side of a two-sided document was uploaded.
• Several uploads of the same document confuse the review.

1. Reread the rejection message and note which document and which detail it names.
2. Compare the spelling of your name and address in the profile with the document.
3. Correct the profile first if it differs, then resend the document.
4. Photograph the document flat on a plain surface in good light.
5. Make sure all four corners and every line of text are inside the frame.
6. Upload both sides when the document has two sides.
7. Send only a document that is still valid.
8. Upload one clear copy instead of several versions of the same page.
9. Use a file format the upload form accepts.
10. Confirm the upload finished before you close the page.
11. Wait for the rejection reason to be answered before you send anything else.
12. Keep the original documents in case a second check is needed.
13. Send the same document type that was requested, not a substitute.
14. Note the date you sent each document for your own record.
15. Do not open a second account while a check is open.
16. Contact support with the reference of your earlier upload if the review stays open after every document has been resent correctly.

Deposits taken by the bank but missing from the balance

The bank statement shows the payment left your account, yet the casino balance shows nothing.

• The payment is still moving between the bank and the casino.
• The deposit went to a different account than the one you are logged into.
• A payment method or currency in your profile caused the transfer to be held.
• The deposit was made while a bonus was being credited and the display lags behind.
• A bank-side hold or reversal is still in progress.

1. Refresh the balance and the transaction history before you do anything else.
2. Save the bank receipt or screenshot showing the amount and the reference.
3. Check that you are logged into the account the money was meant for.
4. Compare the reference on the receipt with the entry in the casino history.
5. Make sure the profile payment details match the method you used.
6. Log out and back in once to force the balance to update.
7. Do not send a second deposit while the first is unresolved.
8. Keep the confirmation you received from the payment provider.
9. Note whether the transaction shows as pending anywhere on the casino side.
10. Allow the transfer to settle between the two institutions.
11. Check your bank app again later for the final status of the payment.
12. Ensure no bonus claim was active in a way that splits the deposit.
13. Gather the receipt, the amount and the reference into one message.
14. Send it in a single contact rather than several separate ones.
15. Contact support with the payment reference if the balance is still empty and the bank shows the money as taken.

Set aside a few minutes to complete identity checks and confirm your payment details before you deposit or request a payout, because nearly every one of these problems begins with a mismatch that is easy to fix early.